Please make sure you read and understand our return policy before
placing your order.
To return a product, a Return Merchandise Authorization (RMA)
number must be requested from QC USA INC./CoolGear within 15-days
of the date the product was shipped to you.
After 15-days, all product returns must be handled directly by
the manufacturer or warranty provider.
All RMA numbers are valid for 10 days from the date issued.
All products must be returned in like-new condition, including
original packaging and all documentation and accessories.
CoolGear will not accept items that have been physically damaged
or misused.(any missing items from a return will have a minimum
of 25% re-stocking fee applied)
We DO NOT offer cross ship services.