Very Important Manufacturer Support Notice: ONNTO Corp. (Taiwan manufacturer and designer of the Data Whale Enclosure) is not responsive to any of our mailings about customers having power supply issues. To date we have received approximately 40 Bad Power supplies from our customers, claiming their unit fails to startup or starts up only once in awhile. This problem was pointed out to the manufacturer by our technical support team when we tested the original Sample over a year ago. Onnto\'s reply was "Not to worry and that there is no problem". Since then we have sold many of these units and many customers are very unhappy with their purchase. Its sad to say that Onnto is now not replying to any of our mailings to get spare parts and cover shipping costs to the customer for the replacement of a Known Faulty item. QCUSA has taken this issue very seriously and has decided that Onnto products will NO longer be sold by QCUSA in the United States, due to Failure by Onnto Corp. to support Onnto Manufactured and Designed DataWhale products. It is Ironic that we need to stop business with Onnto due to quality Control issues and Design problems, just shortly after receiving many emails that they wish for us to hike up the prices on their products to compete with better quality products based on similarity of price but not on Value Quality or Service. In their emails to us they informed us that it will be best if we sell their new Quad Drive DataTalle enclosure for as much as $399 and not the $239 that we set on our site (since we only pay $199 per unit). In the same email communication we have informed Onnto that it would be very unfair to our customers to charge such high prices for a simple reference board design stuck into an external case that looks pretty but has very little value added features. Serves them right, next time maybe it will be best to make a quality product first and then try to build a following based on good customer experience, better luck next time. -------- Warranty Period ------------------------- ** 1-Year Repair Warranty Provided by ONNTO Mfg. Direct Onnto Corporation 3F., No. 60, Lane 321, Yang Kuang St., Nei-Hu, Taipei 114 Taiwan Tel: 886-2-8797 8868 Fax: 886-2-8797 4801 e-mail: [email protected]
or [email protected]
------------------------------------------ From the CEO of QCUSA I personally am very saddened by this breakup of our lengthy relationship. After many years of doing business with this company, providing technical support and customer data to them to try to make a better product, they now have finally decided to act just like the rest of the small suppliers in Asia by not taking any responsibility for their wrong doing and not providing any service nor value to their Distributors and Customers. Their decision not to support our customers will cost Tens of Thousands of dollars in Recalls and refunds to our USA customers. We feel that we need to do this because we are Now Fully Aware of this Faulty Equipment and problems that our customers are encountering. Unfortunately it is unlikely that ONNTO will be able to afford this recall and will not support us in our desire to provide better products and support to our customers. 4 X HDD to 1394b/USB/eSATA 3Gbps 4-Bay Raid Box 4-Bay RAID System Expands Storage Easily and Backup Data Safely Massive storage capacity and fault tolerance are the major concerns in terms of RAID storage management for any enterprise, SOHO, or power user. Commercial enterprises that fail to deploy a RAID System or implement disk mirroring can face even greater costs in the event of disk failure. Potential adopters of the RAID technology will discover that the utmost cost of disk failure is the accumulated long-term loss of sales. The 3.5 eSATA/USB2.0/FireWire 400/FireWire 800 SATA HDD 4-Bay RAID System helps prevent data loss and makes storage management easier. The RAIDCube4x4 offers RAID modes, which include RAID 0(Striping), RAID 1(Mirroring), RAID 5, RAID 5+HotSpare, and RAID 0+1, to facilitate your different considerations. RAID 0(Striping) mode is the best choice for maintaining optimum performance when working with giant files, and storage-hungry audio or video editing applications. RAID 1(Mirroring) mode provides real-time data protection and fault tolerance by making an exact copy of everything you have as you go, perfect for security sensitive users. If catastrophe strikes and the first HDD fails, an exact duplicate backup is always available. With automatic rebuild support, mirroring is the ideal solution for backing up and protecting your large mission-critical databases. The RAID 5 mode requires a minimum of 3 drives to implement. Each data block is written on a data disk. Parity for those blocks are in the same rank and generated on Writes, recorded in a distributed location, and checked on Reads. The RAID 5 mode provides a fault tolerance feature by using block-level striping with parity data distributed across all the disks in the RAID System. When a block of data is written onto a disk in a RAID 5 disk array, the parity data is generated within the same stripe. If one of the disks fails, when the broken disk is replaced with a new one, the source data can be reconstructed back through parity calculation. The RAID 5+Hotspare mode uses the same RAID structure, but the last drive is used as a spare disk and will automatically replace the drive itself if it breaks down. The RAID 0+1 mode requires a minimum of 4 drives in an array. The RAID 0+1 mode is implemented as a mirrored array which its segments are RAID 0 arrays. It provides addition features such as higher performance and data security. If one of the drives becomes defective, the identical backup data is still right in front of you. Connector eSATA x 1, USB 2.0 x 1, 1394a x 1, 1394b x 1 Chipset Oxford OXUFS936QSE HDD Support 3.5 SATA HDD* *Identical HDD recommended same manufacturer, capacity and RPM RAID Level RAID 0 (Striping), RAID 1 (Mirroring), RAID 5, RAID 5+HotSpare, RAID 0+1 Data Transfer Speed eSATA: up to 3Gbit/sec USB 2.0: up to 480Mbit/sec 1394a: up to 400Mbit/sec 1394b: up to 800Mbit/sec System Material Aluminum case with plastic parts LED Indicators Power / Connection / Health / Access / Rebuild / RAID Alert Power Supply Input: AC 90-264V Output: DC +12V/5A Peak current: 12A FAN Dimension: 80 x 80 x 10 mm x 1 Speed: 1900 R.P.M +-10% Noise: 17.13 dB(A) max Dimension 210 (L) x 138 (W) x 213 (H) mm Weight (without HDD) 2.3 KGS Certification CE, FCC
Sometimes you need a product in a flash and just want to verify an item is in stock. Other times you have a specific question regarding a product, shipping method, or your order. Use the form below and we will help. Please refrain from spam, we only log this information to our database for 24-hours and then it's gone.