/ Returns and RMA Policy
RETURNS & RMA
Please Note: RMAs are to be done through our RMA Site: www.returnsite.com
- Before returning any item, you must contact our Technical Support Department for a Return Merchandise Authorization number (RMA). Please have your Item Number and Invoice Number available. Technical Support business hours are Mon-Friday 9am-5pm eastern standard time. www.RETURNSITE.com All Support and Return Forms are Located Online!
- All returns must have an RMA number issued prior to acceptance of returned product returned. You will be expected to complete an RMA form only after you have received an authorization number from our Technical Support Department. Technical Support Rep. will send you the RMA form either through fax or email. RMA forms should be completed in the entirety to insure prompt service.
- RMA shipments received MUST have an RMA number clearly visible on outside of the package and include a packing list with a copy of the original invoice or it may be refused, unopened and returned. Shipping charges are not refundable.
- Refunds are issued back to the purchase method, ie the Credit Card used to place the order. We do not offer store credit.
- As advertised, we offer replacement of defective products for varying time periods depending on product. Replacement is NOT OFFERED for customer's inability to install a working computer peripheral.
- The RMA Returns must be returned to USBGear. within 14 days after the RMA number has been issued. Returns made after this period will be subject to a additional restocking fees or refusal.
- All Returns MUST BE PACKAGED IN IT'S ORIGINAL BOX AND PACKAGING MATERIAL THAT IT WAS RECEIVED IN.Should the product be returned to USBGear and it's received without it's original box and packaging, the return may be refused or further fees applied.
- The RMA Returns must be a USBGear product, the product specified on the RMA form. Otherwise the RMA will be void and product will be returned.
- Upon receipt of RMA Returns, USBGear will verify with the customer the RMA products received are those as specified on the RMA form.
- The RMA Returns is to be packed in original condition including packaging, documentation, manuals, and accessories. Returns that do not include all the accessories may be returned to the customer or charged on a per item basis. No exchanges will be authorized for any packages returned without an RMA number from USBGear The customer assumes responsibility for product until receipt at USBGear, shipping via an insurable carrier is recommended. Any unauthorized shipping charges will be billed to the customer or shipment will be refused.
- USBGear, will provide replacements for all units found to be defective due to materials or workmanship. All returns will be processed after they arrive in our warehouse and will be fully inspected before an exchange is issued. The customer will be notified of the finish status of the product before it is returned.
- Any product found to be damaged through misuse, abuse or negligence is not eligible for warranty replacement or refund.
- If, upon customer receipt, the package is found to be damaged or tampered with, the customer must immediately notify USBGear within 24-Hours, by calling 727-209-1300. We store digital images off all items packaged inside your shipment. This is done for our Customer Protection as well as Fraudulent Claim Investigation Purposes. USBGear will then file a freight damage claim with the carrier involved.
- Under normal operation, RMA Returns will be processed within 10 days after receipt at USBGear
PLEASE NOTE: TO ALL CUSTOMERS PLACING FRAUDULENT CLAIMS WITH YOUR CREDIT CARD COMPANY.
- ALL OUR ITEMS ARE TESTED
- ALL OUR ITEMS ARE SHIPPED INSURED AND WELL PACKED
- ALL OUR SHIPMENTS HAVE DIGITAL IMAGES (CONTENT OF PACKAGING)
- SHIPPING FEES ARE NOT REFUNDABLE!(this applies to all internet shopping sites and not just us